Question 1

What skin types are your products suitable for?

Accepted Answer

Our products are formulated to cater to various skin types, including normal, oily, dry, combination, and sensitive skin. Each product description specifies the skin type it is best suited for.

Question 2

Are your products cruelty-free?

Accepted Answer

Yes, all of our products are cruelty-free. We do not test on animals at any stage of our product development.

Question 3

Are your products vegan?

Accepted Answer

Most of our products are suitable for vegans. Only the our skin brightening range has two products that contain honey.  Our honey is responsibly sourced from an eco friendly rainforest honey farm. Supporting the natural environment and bee popullation.

Question 4

Do your products contain any parabens or sulphates?

Accepted Answer

No, our products are free from parabens, sulphates, and other harsh chemicals. We prioritise clean and safe ingredients to ensure the best care for your skin.

Question 5

Can I use your products if I have sensitive skin?

Accepted Answer

Yes, we offer a range of products specifically designed for sensitive skin. Look for products labelled as suitable for sensitive skin or consult our product guide for recommendations.

Question 6

How should I store my skincare products?

Accepted Answer

We recommend storing our skincare products in a cool, dry place away from direct sunlight to maintain their efficacy and longevity. Our packaging is specifically designed to keep the potent ingredients protected from sunlight.

Question 7

What is the shelf life of your products?

Accepted Answer

Our products typically have a shelf life of 12 to 24 months. Please refer to the packaging for the exact expiration date.

Question 8

How do I know which products are right for my skin concerns?

Accepted Answer

Our website features a skincare quiz and detailed product guides to help you choose the best products for your skin type and concerns. You can also reach out to our customer service team for personalised recommendations.

Question 9

How can I track my order?

Accepted Answer

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on our website or through the carrier’s website.

Question 10

Do you ship internationally?

Accepted Answer

Yes, we offer international shipping to many countries. Shipping fees and delivery times vary based on the destination. Please check our shipping policy for more information.

FAQ